One of the greatest challenges for customer service professionals is a customer that seems unable, or unwilling, to understand what you are telling them. If there is a language barrier, it’s even worse. That is why I am creating this series, to help non-Native English speakers navigate the pitfalls of our strange language.
Of the many stereotypes about British culture, the image that we are obsessed with manners is truer than you might expect. I will be helping you each week, telling you which phrases to avoid and which to use, and sharing some of my own horror stories.
I have been on the frontlines like you, and I hope that with my advice, you will become masters of your craft.